Privacy Policy

We collect the following information to provide and improve our services:

We use the information we collect for the following purposes:

• Processing your orders and service bookings
• Sharing necessary order details with shop owners for fulfillment
• Sending you order updates, status notifications, and alerts via push notifications
• Providing customer support and resolving disputes
• Personalising your experience — such as showing nearby shops and relevant products
• Analysing usage patterns to improve the platform and fix issues
• Detecting and preventing fraud and unauthorised access
• Complying with applicable legal obligations

We will only send you marketing communications if you have opted in. You can unsubscribe at any time.

We share your information only in the following cases:

We take the security of your data seriously and implement the following measures:

• All data transmitted between your device and our servers is encrypted using SSL/TLS
• Passwords are hashed and never stored in plain text
• Access to personal data is restricted to authorised personnel only
• Regular security reviews and monitoring are conducted
• Push notification tokens are stored securely and used only for order and platform alerts

While we implement industry-standard security measures, no system is completely immune to threats. We encourage you to use a strong password and keep your login credentials private.

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how you use the platform.

You can manage cookies through your browser settings. Note that disabling essential cookies may affect your ability to use the platform.

You have the following rights over your personal data:

• Access — View the personal information we hold about you
• Correction — Update or correct inaccurate information through your account settings
• Deletion — Request deletion of your account and associated data
• Opt-out — Unsubscribe from marketing communications at any time
• Portability — Request a copy of your data in a machine-readable format

To exercise any of these rights, contact us at hello@ecommarkt.com. We will respond within 30 days.

Some requests may be limited where we are required to retain data for legal or regulatory reasons.

We retain your data for as long as your account is active and as needed to provide our services.

• Personal account data is deleted within 30 days of account deletion
• Order and transaction records are retained for 7 years as required by Indian financial regulations
• Support ticket history is retained for 3 years
• Anonymised and aggregated analytics data may be retained indefinitely

Data may be retained longer if required by law or for an ongoing legal matter.

eCommarkt is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided personal information on our platform, please contact us immediately at hello@ecommarkt.com and we will delete the information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.

When we make significant changes, we will notify you via email or an in-app notification and update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of eCommarkt after any changes means you accept the updated policy.