Privacy Policy

We collect information to provide and improve our services: **Personal Information** • Name, email address, phone number • Delivery addresses and location data • Profile photo (optional) • Date of birth (optional) **Account Information** • Login credentials • Account preferences and settings • Payment method details (tokenized, not stored directly) **Transaction Data** • Order history and details • Service booking records • Payment transactions • Reviews and ratings **Device & Usage Information** • Device type, OS, browser • IP address and location • App usage patterns • Pages visited and features used **Communications** • Customer support interactions • Feedback and survey responses • Marketing preferences

We use collected information for: **Service Delivery** • Processing orders and bookings • Facilitating deliveries and services • Managing payments and refunds • Providing customer support **Personalization** • Customizing your experience • Product and service recommendations • Relevant search results • Personalized offers and promotions **Communication** • Order updates and notifications • Service reminders and alerts • Marketing communications (with consent) • Important announcements **Improvement & Analytics** • Analyzing usage patterns • Improving our platform and services • Developing new features • Bug fixes and technical improvements **Safety & Security** • Fraud prevention and detection • Account security • Enforcing our terms of service • Legal compliance

We share information with: **Service Providers** • Delivery partners (for order fulfillment) • Payment processors (for transactions) • Cloud service providers (for data storage) • Analytics services (for insights) **Sellers & Service Providers** • Order details necessary for fulfillment • Contact information for delivery/service • Not shared: payment details, full profile **Legal Requirements** • When required by law • To respond to legal process • To protect rights and safety • To prevent fraud or security threats **Business Transfers** • In case of merger, acquisition, or sale • Data protection obligations continue **With Your Consent** • When you explicitly agree to sharing • For specific features or integrations **We Never Sell Your Personal Data**

We implement robust security measures: **Technical Safeguards** • 256-bit SSL/TLS encryption • Secure data centers with access controls • Regular security audits and penetration testing • Encrypted data storage **Payment Security** • PCI-DSS compliant payment processing • Tokenization of card details • 3D Secure authentication support • No storage of complete card numbers **Access Controls** • Role-based access for employees • Multi-factor authentication • Regular access reviews • Audit logging **Incident Response** • 24/7 security monitoring • Incident response procedures • Breach notification protocols • Regular backup and recovery tests While we implement industry-standard security, no system is completely secure. We encourage you to use strong passwords and protect your account credentials.

We use cookies and similar technologies: **Essential Cookies** • Session management • Security features • Cart functionality • These cannot be disabled **Functional Cookies** • Remember preferences • Language settings • Recently viewed items • Saved addresses **Analytics Cookies** • Usage statistics • Performance metrics • Error tracking • Feature usage **Advertising Cookies** • Personalized ads • Ad performance measurement • Retargeting **Managing Cookies** You can control cookies through: • Browser settings • Our cookie preferences center • Third-party opt-out tools Note: Disabling some cookies may affect functionality.

You have the right to: **Access** • View your personal data • Download your data • Request data portability **Correction** • Update inaccurate information • Complete incomplete data • Modify profile details **Deletion** • Request account deletion • Remove specific data • Right to be forgotten (with limitations) **Restriction** • Limit data processing • Opt-out of marketing • Disable location tracking **Objection** • Object to certain processing • Opt-out of profiling • Withdraw consent **How to Exercise Rights** • Through account settings • Contact support@ecommarkt.com • Response within 30 days Some requests may be limited by legal requirements or legitimate business needs.

We retain data based on purpose: **Active Accounts** • Data retained while account is active • Regular reviews for unnecessary data **After Account Deletion** • Personal data: Deleted within 30 days • Transaction records: 7 years (legal requirement) • Anonymized analytics: May be retained **Specific Retention Periods** • Order data: 7 years • Payment records: 7 years • Support tickets: 3 years • Marketing data: Until opt-out • Cookies: Session to 2 years **Legal Holds** • Data may be retained longer for: - Legal proceedings - Regulatory requirements - Fraud investigations

Protecting children's privacy: **Age Requirement** • Services are for users 18+ • Users under 18 need parental consent • We don't knowingly collect data from children under 13 **Parental Controls** • Parents can manage minor accounts • Request deletion of child's data • Monitor account activity **If We Discover Underage Users** • Account may be suspended • Data will be deleted • Guardian will be notified **Reporting Concerns** Contact us immediately if you believe a child has provided personal information without consent.

For users outside India: **Data Location** • Primary data storage: India • Some data may be processed globally • Cloud services may have global infrastructure **Transfer Safeguards** • Standard contractual clauses • Data processing agreements • Compliance with local laws **EU/UK Users** • GDPR compliance measures • Lawful basis for processing • Rights under GDPR respected **Other Jurisdictions** • We comply with applicable local laws • Additional protections as required • Contact us for specific information

We may update this policy: **Notification** • Material changes announced via email • In-app notifications • Banner on website • Updated date on this page **Review Period** • 30 days notice for significant changes • Continued use implies acceptance **Historical Versions** • Previous versions available on request • Contact legal@ecommarkt.com **Your Responsibility** • Review policy periodically • Check "last updated" date • Contact us with questions