Refund & Cancellation Policy

eCommarkt is a local commerce platform that connects you with nearby shop owners and service providers. We do not sell products directly, so cancellation and refund policies are set individually by each shop owner for each product or service.

There is no single, platform-wide refund policy — always check the specific product or service page before ordering to see what applies to your purchase.

Before placing an order, open the product or service details page. If the shop owner has enabled cancellation, it will be clearly shown there — including until what order status cancellation is allowed and whether a refund applies.

If a product's cancellation policy allows it, you can cancel from your Orders page within the allowed window. Once the shop owner approves the cancellation, any eligible refund is processed as per that shop's stated terms.

eCommarkt supports UPI payments — refunds for UPI transactions are sent back to the original payment method once the shop owner confirms the cancellation or return.

For service bookings (salon, home repairs, cleaning, etc.), cancellation and refund terms are set by the service provider. Check the service details page for the applicable cancellation window before booking.

If you need to cancel a booking, do so from your Bookings page as early as possible — cancelling closer to the appointment time may not be eligible for a refund, depending on the provider's policy.

Once a shop owner approves a refund, it is typically credited back to your original payment method within 5-7 business days, depending on your bank or UPI provider.

If you haven't received your refund after this window, please contact our support team with your order ID and we'll follow up with the shop owner on your behalf.

If a shop owner does not honour their stated cancellation or refund policy, contact eCommarkt support with your order details. We will step in to help resolve the dispute between you and the shop owner.

eCommarkt facilitates these disputes in good faith, but final resolution depends on the evidence available and the policy the shop owner had set at the time of your order.